E- Commerce Questionnaire

Company Name*

1. Company Website*

2. How many products do you offer/sell?

100-1,000
1,000-5,000
5,000 - 10,000
10,000+

3. Do you have product descriptions available?

Yes
No

4. Do you have high quality photos available for each product?

Yes
No

5. Do you have Google analytics?

Yes
No

6. Have you used Adwords or used banner ads and display ads?

Yes
No

7. Do you want to allow product reviews or ratings?

Yes
No

8. Do you want to build an email list of customers for promotional purposes?

Yes
No

9. Will you offer an affiliate or referral program?

Yes
No

10. Do you want to add social sharing icons to product pages?

Yes
No

11. Do you want to offer wish lists or registries?

Yes
No

12. Will your site sell memberships or access to premium content on your site?

Yes
No

13. Do you offer quantity discounts?

Yes
No

14. Do you want to offer coupons?

Yes
No

15. Do you need to generate invoices or packing lists?

Yes
No

16. How will you handle customer service inquiries?

Phone
Form
Other

17.Will there be integration to any third party systems such as shipping, accounting or CRM?

Yes
No

18. What kind of reporting will you require from the site?

19.Do you have terms of service and refund policies in place for the site?

Yes
No

20. Will you be using a fulfillment house?

Yes
No

21.Do we need to send data on the spot or as a daily batch?

Yes
No

22.Do we need to integrate into an existing accounting system? (i.e. Quickbooks)

Yes
No

23. Do you want to retain customer accounts from a prior system?

Yes
No

24. Are you going to be loading historical orders?

Yes
No

25.What kind of sales reports are needed?

26. Do any of your products have shipping restrictions?

Yes
No

a. If so, what restrictions? (I.e. Aerosol or alcohol based products restrictions)

27. Will you sell to customers outside the USA? Canada? Other countries?

Yes
No

28. Will we be using the FedEx API or the UPS API?

29.Will freight be required?

Yes
No

30. Will we need to add a handling fee on top of the shipping fee?

Yes
No

a. What is the calculation?

31. . Will the site need to print shipping labels or generate packing slips for warehouse usage?

Yes
No

32. Do we need to provide a tracking number to the user?

Yes
No

33. Will the CMS side need to communicate to the cart side and vice versa?

Yes
No

34. Will single sign-on be required?

Yes
No

35. . Will the CMS and Shop be within the same URL? (i.e shop.mycompany.com)

Yes
No

36. How big is the brochure site that CMS will be controlling? (A couple of pages? or 10+ or 50+?)

Number

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E- Commerce Questionnaire

E-Commerce Questionnaire

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